While moving my extensive collection of fabric and quilting magazines I also decided it was time to start going to digital subscriptions for the few magazines that I was going continue to receive. You move 30+ years of quilting magazines a couple times.....
Among the subscriptions I had decided to keep was Quilter's Newsletter. I have been receiving this magazine for over 30 years. Yes, you read that correctly. This happened to be the only one that I was keeping a print subscription for, deciding to go digital down the road.
It finally occurred to me a couple weeks ago that I have not been receiving this magazine. The last copy I actually received was June/July 2013 which had been forwarded from the PO Box. Strange, because when I go checked my account yes, there is my new address, yet in another spot on their multiple screens of navigation there is my old PO Box -- hmm.....Multiple emails and phone calls have resulted in the fact that they have not been sending me my magazine and they had put my account on hold. Mind you, they never contacted me yet they gladly took my money in January for a 2 year renewal when they sent me a renewal notice. Now they will not/cannot send me the back issues I never received -- 8 in total plus the current issue making 9 not received. For my trouble, they will add 3 months to my subscription which is paid through August/September of 2016!!!! I think not. I finally told the last person that I spoke with that if she couldn't make it right, then she needed to refund my total money for subscription paid plus issues never received. Sadly, all they were willing to do was to refund my $34.99 that I had paid in January 2014. They will not compensate me for the 3 issues from 2013 that I never received.
I admit that I should have picked up on this sooner but moving twice in 5 months was a huge upheaval in my life. Add to that all the changes that I did make to subscriptions, it quite literally did not come to my attention until now. But that's no excuse for Quilter's Newsletter to not make it right.
I admit that I should have picked up on this sooner but moving twice in 5 months was a huge upheaval in my life. Add to that all the changes that I did make to subscriptions, it quite literally did not come to my attention until now. But that's no excuse for Quilter's Newsletter to not make it right.
SHAME ON YOU Quilter's Newsletter. This is NOT how you treat long time, loyal subscribers. Take their money, don't deliver the product, don't make any effort to contact me. Personally I consider that criminal. At the cost of magazines today that's outright theft. Your magazine will NEVER darken my door again and you can be sure that I will share my story with any and all quilters that I can.
